Refund policy
10-Day Return Window
You may request a return within 10 days of receiving your order.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should be returned in its original packaging where applicable.
- You must provide your order number.
- You must contact us before sending the product back.
Products returned after the 7-day period may not be eligible for a return or refund, except where required by applicable law.
Non-Returnable Products
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
These may include:
- Beauty and personal-care products
- Skincare products
- Cosmetics
- Products that come into direct contact with the body
- Used hair accessories
- Opened hygiene products
This does not affect your rights where a product is defective, damaged, or incorrectly supplied.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs or video of the product and packaging
After reviewing the issue, we may provide a replacement, refund, or another appropriate solution.
Refunds
Once your return has been approved and received where applicable, we will process your refund.
Refunds will generally be issued to the original payment method.
Please allow additional time for your payment provider to process the refund.
Return Shipping
For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.
If an item is defective, damaged, or incorrectly supplied, we will determine the appropriate resolution based on the circumstances.